We understand that it can be frustrating if you're having trouble verifying your identity with TransUnion when signing up for Credit Score. This is an important step to ensure the security of your credit information. Here's why it might be happening and what you can do:
Why Verification Might Fail
Incorrect information: Double-check that all the details you've entered (name, address, date of birth, etc.) match exactly what's on your credit report. Even small typos can cause issues.
Thin credit file: If you haven't used credit much in the past, TransUnion might not have enough information to verify you.
Recent changes: If you've recently moved or changed your name, it might take a bit for this information to update on your credit report.
What to Do
Review your information: Carefully check all the details you've provided. If you spot any mistakes, correct them and try again.
Check your credit report: Request your free statutory credit report from TransUnion (or any other credit reference agency) to make sure all your details are accurate and up to date.
Try again later: If you've recently had any life changes, give it a few weeks for the information to update and then try signing up again. You can attempt to sign up for Credit Score again after 30 days if you fail verification.
Contact TransUnion: If you're still unable to verify your identity, you can contact TransUnion directly. They may be able to help you resolve the issue.
How to Request Your Statutory Credit Report from TransUnion
You have the right to request a free statutory credit report from TransUnion (and other credit reference agencies) once a year. This report provides a snapshot of your credit history, including your current accounts, credit applications, and any financial associations. Here's how to get it:
Online: You can request your statutory credit report online directly from TransUnion's website.
By post: Download and complete the statutory report form from TransUnion's website, and mail it to the address provided. They will typically send your report within 7 days.
Need More Help?
If you've tried these steps and you're still having trouble, our friendly customer support team is here to assist you. Get in touch, and we'll do our best to help you access Credit Score.
Important
Remember, your credit information is sensitive. Never share your personal or financial details with anyone you don't trust.