How to Redeem and Fix Issues with Your Prepaid Mastercard Reward from Giftcloud
If you’ve chosen a prepaid Mastercard reward from Giftcloud, here’s everything you need to know about redeeming it, what to do if something goes wrong, and how to use your reward once it’s ready.
🎁 How to Redeem Your Reward
Here’s what to expect once you’ve chosen a prepaid Mastercard from Giftcloud:
Watch out for two emails
First: confirmation from no-reply@giftcloud.com that your reward is on its way.
Second: from Reward Pass with your activation token. This is the key to your Mastercard.
Activate with Reward Pass
Click 'Access your card' in the Reward Pass email.
Log in using the Token Login option, or set up a username and password if it's your first time.
Set up your Digital Wallet
Reward Pass will guide you to create and verify your account.
Once inside, you'll see your card balance, expiry date, and transactions.
If eligible, you may request a physical card.
Don’t miss the deadlines
The activation token is said for 3 months.
Once activated, your Mastercard is valid for 12 months.
❓ Can’t Find Your Card Details?
If you don’t see your prepaid Mastercard details:
Check again: Look in all folders, including spam/junk.
Log in directly: Go to the Reward Pass website and log in via the ‘Username’ tab. Sometimes the card is visible once you’re logged in.
💳 Using Your Prepaid Mastercard
Once you’ve redeemed your card, follow the instructions in your activation email or on the Reward Pass site to get started.
For details on:
Activation steps
Spending limits
Other restrictions
👉 Contact Giftcloud support at hello@giftcloud.com or check their FAQ.
✅ Quick Summary
Look out for the activation email from notification@yourrewardpass.com.
Log in to the Reward Pass website if you can’t find card details.
Contact Reward Pass for missing details, or Giftcloud for questions about using your card.