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How do I make a claim on my policy, change my details or cancel?
How do I make a claim on my policy, change my details or cancel?
Updated over a week ago

Need to claim, change details, or cancel your insurance policy?

Here's what to do

Contact your insurer directly: They'll handle your claim, policy changes, or cancellation. Have your policy number and any relevant documents (like police reports) ready.

Can't remember who your insurer is?

We've made super easy to find out your insurer in our Policy Hub. In most cases, you should be able to find everything you need there.

Alternatively, you can:

  • Check your policy documents (emailed when you bought it).

  • Look at your bank statement to see who you're paying.

We’re still working on expanding and improving your Policy Hub, so please bear in mind:

  • We don’t display travel insurance policies bought before 15 April, 2024

  • We don’t display travel insurance policies with pre-existing medical conditions yet – but we’re working on it

In these cases, please contact the team using our Messenger service and they will be able to help.

Remember

Contact your insurer and any relevant authorities (e.g., police) as soon as possible after an incident.

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