Ever wished you could get a little something back on your online shopping? With SuperSaveClub, you can! This guide is all about one specific type of reward: the cashback you can earn from shopping online with popular retailers through the SuperSaveClub Hub.
It’s a fantastic and simple way to make your money go further. Let's walk through how you can take control and start earning money back on your purchases.
Important Note: This guide focuses only on the cashback you earn as a percentage of your spending with retailers. If you're looking for information on the rewards you get for purchasing financial products (like insurance or broadband), please be aware that this is a different type of reward with its own separate process and timescales, which you can find here.
How You Earn Cashback from Retailers
Think of this type of cashback as a thank-you reward for shopping with your favourite brands through SuperSaveClub. The process is simple:
MoneySuperMarket partners with popular online retailers.
You start your shopping journey by clicking a retailer's link in the SuperSaveClub Hub.
The retailer sees we sent you to them and pays us a commission for the sale.
We then share a portion of that commission with you as cashback!
It’s a win-win situation. The most important thing for you to remember is that to earn this cashback, you must start your shopping trip from the SuperSaveClub Hub. This is how your purchase is tracked and linked to your account.
Your Simple Steps to Earning Cashback
Ready to start earning? It’s easy to get going.
Step 1: Visit the SuperSaveClub Hub Log into your MoneySuperMarket account online or in the app and navigate to the SuperSaveClub Hub.
Step 2: Browse Your Cashback Offers In the 'Cashback' section, you’ll find a list of all the retailers offering cashback. You can explore your favourite brands and see their current cashback rates.
Step 3: Click the Retailer Link (This is the Key!) Found a great offer? You must click on the link for that retailer directly from the SuperSaveClub Hub. This click is what activates the tracking that ensures you get your cashback.
Step 4: Shop as You Normally Would After clicking the link, you’ll be taken to the retailer's website. From here, just shop, add items to your basket, and check out as you usually do.
Step 5: See Your Cashback Appear Once you've made your purchase, we'll track it. Your earned cashback will then appear with a 'pending' status in your SuperSaveClub wallet.
Key Information About Your Retailer Cashback
To make the most of your cashback earnings, here are a few important details to keep in mind.
What Might Prevent or Reduce Your Cashback?
Sometimes, cashback might not be paid or could be reduced. Here are the most common reasons why this happens:
Using other discount codes: If you use a voucher code that wasn't provided or approved by SuperSaveClub, it might invalidate your cashback. Retailers usually only allow one promotion per purchase.
Returning items or cancelling orders: If you return a purchase or cancel a service, the associated cashback will also be cancelled.
Not starting at the SuperSaveClub Hub: If you go directly to the retailer’s website without clicking through our link first, your purchase cannot be tracked, and you won’t receive cashback.
Buying excluded items: Some retailers may not offer cashback on certain products, such as gift cards or items bought on finance. Always check the specific terms for each offer in the Hub.
Your Cashback Journey: From 'Pending' to 'Paid'
Here’s what happens after you’ve made a purchase and the timeline you can expect.
Tracking and 'Pending' Status: After your purchase, your cashback will usually appear as 'pending' in your SuperSaveClub wallet within 72 hours. This means we've successfully logged your purchase, and it's waiting to be confirmed by the retailer.
Confirmation Time: It generally takes about 3 to 4 months from your purchase date for the retailer to confirm the sale. Once confirmed, your cashback status will change from 'pending' to 'confirmed'. This waiting period allows for things like product return windows to pass.
For travel purchases, like flights or hotels, this can take longer. The cashback is often only confirmed after you’ve completed your trip.
Redeeming Your Confirmed Cashback
Once you have at least £5 in confirmed cashback, you can redeem your earnings.
How to Redeem: Simply log into your SuperSaveClub wallet. If you have £5 or more confirmed, you'll be able to start the redemption process. You will then receive an email from Giftcloud, our trusted partner who helps us get your rewards to you.
Your Reward Choices: Through Giftcloud, you can choose how you’d like to receive your cashback. Popular options include:
Gift vouchers for top retailers like Amazon.co.uk, Sainsbury's, and Just Eat.
A pre-paid Mastercard, giving you the flexibility to spend your cashback almost anywhere.
An Important Note on Expiry: Once your cashback becomes 'confirmed' and is ready to redeem, you have 12 months from that date to claim it. Be sure to check your wallet and redeem your rewards in good time!
What to Do if Your Cashback Isn't Showing
We want to make sure you get every penny you're owed. If your cashback from a retailer hasn't appeared as 'pending' in your wallet after 72 hours (and the offer terms didn't state a longer tracking time), please don't worry. The best thing to do is to contact the MoneySuperMarket customer support team through our online messenger service. They'll be happy to investigate this for you.
Ready to Start Earning?
Now you're all set! Earning cashback on your shopping through SuperSaveClub is a simple and effective way to get more value. Just remember the golden rule: always start your shopping journey from the SuperSaveClub Hub.
Head over to the SuperSaveClub Hub now to discover all the latest cashback offers!