It can be disappointing when your energy switch doesn't go to plan. We know you were probably looking forward to saving money and getting settled with your new supplier. But don't worry, hiccups happen sometimes, and we're here to help you get things back on track!
Why Was My Switch Unsuccessful?
There are a few common reasons why your energy switch might have hit a snag:
Incorrect information: Even a small typo in your address or meter details (like your MPAN or MPRN) can cause problems. It's always worth double-checking everything!
You're already with that supplier: It's easy to forget who your current supplier is! Check a recent bill or give the supplier a quick call to make sure.
Meter mismatch: Sometimes the central energy database doesn't have the most up-to-date information about your meter. This can happen if your meter was recently changed.
Business address: Some energy tariffs are only for homes. If your address is registered as a business, you might need a different tariff.
Unsupported meter: Not all energy suppliers can support every type of meter. It's a good idea to check with the supplier if your meter type is compatible.
Next Steps: Get Your Switch Moving Again
Here's what to do now:
Contact your new supplier: They're the best people to help! They can tell you exactly why your switch was unsuccessful and what you need to do to fix it.
Still having trouble? We're here to help! If you can't resolve the issue with your supplier, or you'd simply like to explore other options, head back to MoneySuperMarket.com to compare the latest energy deals and find one that's perfect for you.
Switching energy suppliers is one of the easiest ways to save money on your bills. Don't let a little bump in the road stop you from finding a better deal!
Ready to find the perfect energy plan? Compare energy deals now and start saving!