At MoneySuperMarket, we want to make comparing and switching providers as smooth as possible. That's why we use a reliable address verification tool to ensure your details are accurate. Occasionally, addresses may not appear in our system. If you encounter this, we'll guide you on how to update it effortlessly.
Maintaining up-to-date address information is critical for ensuring the accuracy of your credit report and smooth financial operations. Accurate address details can prevent issues such as failed identity checks or delays in important communications.
Where we get your address information from
We use 'Loqate', a service provided by GBG, to validate and complete address details. Loqate draws on an extensive database of official address data to help us make sure your information is up-to-date and accurate.
What if my address isn't listed?
If you can't find your address in our list, it might be because:
The address is new: Newly built properties can sometimes take a little while to be added to the database.
The address is formatted differently: There could be slight variations in how the address is recorded.
How to update your address
If your address isn't showing up, please contact our customer support team and let us know which part of the site the address isn't appearing on (for example, car insurance or our energy comparison service). The team can then investigate why the address isn't appearing.
If incorrect address information appears on your credit report, take the following steps:
Corrections must be addressed with TransUnion, the credit reference agency managing your credit data.
Contact TransUnion directly using the following details:
Email: UKConsumer@transunion.com
Phone: 0330 024 7574
Alternatively, file a 'Notice of Dispute' directly via the Credit Score platform to initiate an addressing issue investigation.
Address disputes, including incorrect electoral roll status or similar issues, can be raised through the platform:
Log into your MoneySuperMarket app or website account.
Navigate to 'Credit Score' or 'Report' tab.
Locate the record in need of correction and select 'Raise a dispute.'
Submit the reason for the dispute along with the request.
TransUnion will review the dispute and notify you within 28 days, and you may follow up directly with TransUnion if needed.
Conclusion
At MoneySuperMarket, we strive for accuracy and convenience. We use a reliable address verification tool to ensure your information is correct. If you encounter any difficulties with your address, please don't hesitate to contact our helpful support team. We're always happy to assist you!
External contacts for further assistance:
TransUnion: Email - UKConsumer@transunion.com; Phone - 0330 024 7574.
Need further help? Contact our customer support