Got a question? We’re here to help you find the answer. At MoneySuperMarket, we’re committed to making sure you get the support you need, quickly and easily. Whether you have a query about your account or need help with one of our services, this guide will walk you through the best ways to get in touch.
Your First Stop for Answers: Our AI Agent, Fin
For the quickest and most efficient support, your first port of call should be our AI-powered agent, Fin. Fin is designed to be conversational and helpful, and is available 24/7 to provide you with instant answers to a wide range of questions.
You can think of talking to Fin like having a chat with a knowledgeable team member. It’s designed to understand what you’re asking and can even ask you questions to get to the bottom of your query. This helps you get the right information, right away.
How to start a conversation with Fin:
On our website: Look for the purple chat button in the bottom right-hand corner of your screen.
In our app: You’ll find the chat button within the support section.
Starting a chat with Fin is the fastest way to begin your support journey with us.
Exploring Our Help Centre
Our comprehensive Help Centre is another fantastic resource, packed with detailed articles and frequently asked questions. It’s a great way to find answers to your questions at your own pace.
You can find information in the Help Centre in two main ways:
By asking Fin: If your question is something that’s covered in an article, Fin will often point you directly to the relevant information in our Help Centre.
By visiting directly: You can browse our Help Centre at https://support.moneysupermarket.com/. Simply type your question into the search bar to find helpful articles.
We’re always looking to improve, so please do rate the articles you read. Your feedback helps us make our support even better.
Speaking with Our Support Squad
If you have a more complex issue that Fin and our Help Centre can't resolve, you'll be seamlessly connected to our friendly and knowledgeable Support Squad.
How to connect with the Support Squad:
The easiest way to reach our human support team is through Fin. If Fin understands that your query requires a human touch, it will automatically offer to transfer you to a member of the Support Squad. This ensures a smooth handover without you needing to repeat yourself.
Our Support Squad is available to help you from Monday to Friday, 9:00 AM to 5:30 PM (UK time). We’re transparent about our response times and always aim to get back to you within two business days. We appreciate your patience as we give your query the detailed attention it deserves.
Need to Talk to Us in a Different Way?
We are committed to making our support accessible to everyone. While we don’t have a direct inbound call centre, we understand that some customers may need to speak with us over the phone.
If you have a disability or impairment that makes online chat challenging, we are happy to offer a callback service. Simply let Fin know that you require a callback, and it will begin the process of arranging for a member of our Support Squad to call you at a convenient time.
Your Journey to Getting Answers
We’re confident that we can provide you with the support you’re looking for. By starting with our AI agent, Fin, you’ll be guided to the fastest and most effective solution for your needs. Whether it's an instant answer, a helpful article, or a conversation with our dedicated Support Squad, we're here to empower you every step of the way.
Ready to get started? Click the chat icon to talk to Fin now!