Need help with your account or one of our services? Start a chat through the MoneySuperMarket website or mobile app, or use one of the other contact options below.

Select the purple Messenger button in the bottom-right corner of the page to start a conversation.

Select the purple Messenger button to chat with us.

​Your initials appear in the top-left corner of the app.

​Select Get support from the menu to start a conversation.

When you start a chat, you’ll speak to Fin, our AI assistant, which is available 24 hours a day, seven days a week.

Fin can help you work through problems, troubleshoot issues and understand what to do next. For example, it can:

Just describe what you need help with in your own words. Fin may ask a few questions to understand what’s happened, then work through it with you. You can ask follow-up questions or let it know if a suggested step hasn’t helped.

You can ask Fin to speak to our support team at any point. If your issue needs someone from the team, Fin will pass your query on for further help.

Our support team works Monday to Friday, 9am to 5:30pm (UK time). We aim to reply within two working days.

You can send a message at any time, but a transfer to the team doesn’t mean someone will join the conversation straight away.

You can email customerservices@moneysupermarket.com.

We can help with technical issues, but we can’t provide financial advice or quotes by email.

If a disability or impairment makes online chat difficult, you can request a callback. Tell Fin that you need a callback so our support team can help arrange one.

We don’t have a direct customer service phone line.

You can also search our Help Centre for guidance on your account, our services and SuperSaveClub rewards.