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Lost or not received your Travel Insurance documents? Here's what to do
Lost or not received your Travel Insurance documents? Here's what to do
Updated over a week ago

When you buy travel insurance through MoneySuperMarket, the insurer will email your policy documents directly to you. If you haven't received them, try these steps:

  1. Check your email inbox (and spam/junk folders): The documents might be hiding there!

  2. Can't remember who your provider is?

    • Head over to your MoneySuperMarket Policy Hub. You'll find your policy information and your insurer's contact details there.

    • If you can't find it, reach out to our support team through our messenger service.

  3. Contact the insurance company: They can confirm if the documents were sent and provide you with a new copy. You can find their contact details on their website.

Important note

MoneySuperMarket doesn't have access to your policy documents, so you'll need to contact your insurer directly for help.

Extra tips:

  • Double-check that you entered your email address correctly when buying your policy. If not, contact the insurer to update it.

  • Check your spam/junk folders regularly for emails from the insurer.

  • Keep a copy of your policy documents safe (digitally or physically).

  • Contact the insurer ASAP if you've lost your documents.

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