When you buy travel insurance through MoneySuperMarket, the insurer will email your policy documents directly to you. If you haven't received them, try these steps:
Check your email inbox (and spam/junk folders): The documents might be hiding there!
Can't remember who your provider is?
Head over to your MoneySuperMarket Policy Hub. Usually, you'll find the name of your insurer and their contact details there.
If you can't find it, reach out to our support team through our messenger service.
Contact the insurance company: They can confirm if the documents were sent and provide you with a new copy. You can find their contact details on their website.- Gather key details such as your policy reference number, lead passenger’s name, date of birth, and postcode to assist the insurer in locating your policy.
Important note
MoneySuperMarket doesn't have access to your policy documents, so you'll need to contact your insurer directly for help.
FAQs
How long should I wait post-purchase?
Typically, you should wait at least 2 hours or check with your insurer if documents are not received promptly.
What if I still face issues?
Contact the insurer directly by phone or email. Most insurers are prompt in addressing such document-related issues once contacted.
Extra tips:
Double-check that you entered your email address correctly when buying your policy. If not, contact the insurer to update it.
Check your spam/junk folders regularly for emails from the insurer.
Keep a copy of your policy documents safe (digitally or physically).
Contact the insurer ASAP if you've lost your documents.
In cases of typos in your email address or refund requests, ensure you provide updated details and reference your policy number when contacting the insurer.