At MoneySuperMarket, we're always looking for ways to make saving money easier and your experience with us as smooth as possible. That's why we're excited to introduce Fin, our new AI-powered support agent, designed to get you fast, accurate answers to your questions, whenever you need them.
Fin is more than just a chatbot; it's an intelligent assistant powered by Intercom's advanced AI Engine™. This means Fin can understand your questions, provide comprehensive responses, and even help you navigate complex financial topics with ease, all without sacrificing quality or accuracy. Fin is trained on our extensive knowledge base, ensuring the information you receive is always up-to-date and relevant to MoneySuperMarket.
How Fin Helps You Save Time
Instant Answers, Anytime: Fin is available 24/7, providing immediate responses to your queries. No more waiting for business hours or navigating through menus – get the information you need, when you need it.
Accurate and Reliable: Fin leverages powerful AI to pull information from our trusted sources, delivering precise and validated answers. You can be confident in the information you receive, helping you make informed decisions.
Seamless Support: Whether you're using our website, app, or contacting us via email, Fin is designed to provide consistent, high-quality support across all channels.
Getting the Best Out of Fin: Ask Full Questions!
To ensure Fin provides you with the most accurate and helpful responses, it's really important to ask your questions clearly and completely. Think of it like talking to a knowledgeable friend – the more context you give, the better they can help you!
Unlike traditional chatbots that often rely on keywords, Fin thrives on full, natural language questions. For example:
Instead of: "Car insurance quote"
Try: "How do I get a car insurance quote?" or "What information do I need to provide to get a car insurance quote?"
Instead of: "Energy switch issues"
Try: "I'm having trouble switching my energy provider, what should I do?" or "What are the common issues people face when switching energy suppliers?"
By asking complete questions, you're giving Fin all the information it needs to understand your request fully and provide a precise, relevant answer. This will significantly speed up the process and ensure you get the most out of your interaction.
What Fin Can Help You With
Fin is constantly learning and evolving, but it's already equipped to assist you with a wide range of topics, including:
Understanding how to compare different financial products like insurance, loans, and credit cards.
Explaining common terms and definitions in the world of finance.
Guiding you through the process of using our comparison tools.
Providing general information about MoneySuperMarket's services.
The Future of Fin: Even More Personalised Help!
We're incredibly excited about the future of Fin and how it will continue to make your experience even better. We're working on making Fin even smarter by securely connecting it with your MoneySuperMarket account (with your permission, of course!).
This means that in the future, Fin will be able to provide you with truly personalised answers based on your unique interactions with us. Imagine asking Fin:
"What are my SuperSaveClub rewards this month?" and Fin can tell you exactly what you've earned!
"Can you tell me about my latest car insurance quote?" and Fin can quickly pull up the details of your recent quote.
"How do I update my contact details on my account?" and Fin can guide you directly to the right place or even walk you through the steps.
Our goal is to make Fin a truly helpful and intuitive assistant that understands your needs and provides solutions tailored just for you, all while keeping your information safe and secure. It's about making your life easier and helping you save money with even less effort.
For more complex issues that require a human touch, Fin is smart enough to know when to hand you over to one of our expert customer service team members, ensuring you always get the support you need.
We're incredibly excited for you to experience the speed and accuracy that Fin brings to your MoneySuperMarket journey. Start asking your questions today and discover how easy it is to get the answers you need!