To keep your account secure, we'll send an SMS to your mobile phone number when logging in to the app.
We understand that your phone number may change from time to time. To ensure that you can continue to sign in to the app, it's crucial to keep your phone number up to date.
If your number has changed, you'll need to contact our customer services team to have your old number removed from your account. You can start a chat via the messenger; ask to speak to the team and Fin, our AI messenger, will direct your query to the support team.
Please note that as we'll be making changes to your account, we may need to request a form of ID from you (such as a passport or driving licence) to ensure we're receiving this request from the accountholder.
If you need any help along the way, our team will be happy to guide you through the process.