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Spotted someone else's details in your account? Here's why, and what to do
Spotted someone else's details in your account? Here's why, and what to do
Updated over a week ago

At MoneySuperMarket, your personal information is safe and private. But sometimes, you might see someone else's name in your account. This can happen for a few reasons:

  • You got quotes for others: If you've used MoneySuperMarket to help friends or family get quotes, their details might be saved in your account.

  • Someone mistyped their email: It's possible someone accidentally entered your email address while getting a quote.

  • Someone used a random email: People sometimes use random emails for quotes. If it matches yours, their details might end up in your account.

  • You used a shared device: If you used a public computer and didn't log out, someone else might have used your session to get a quote.

Here's what you need to do

  1. Always log out: When using shared devices, make sure to log out of your MoneySuperMarket account to keep your information safe.

  1. Check your account regularly: Make sure the details in your account are yours. If you helped someone get a quote, go to your 'Profile' tab to double-check your information.

  2. Contact us: If you see a name you don't recognise and aren't sure why, don't hesitate to contact our customer support team through our messenger service. We're happy to help!

It's important to keep in mind that your details are safe, and usually it's a genuine mistake. If you have any concerns, please reach out to the team using our Messenger service.

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