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How do I make a complaint?
How do I make a complaint?
Updated over 8 months ago

Need help or want to make a complaint? We're here for you

We strive to provide excellent service, but we understand that sometimes things don't go as planned. If you need assistance or have a complaint, we're committed to resolving it quickly and fairly.

How to get help

  • Messenger (easiest option): Use the Messenger on our website or in the MoneySuperMarket app to chat with our team. You can open the Messenger by clicking here.

  • Email: Send us an email at customerservices@moneysupermarket.com.

  • Post: Write to us at MONY Group House, St. David's Park, Ewloe, CH5 3UZ.

Our friendly customer support team is ready to answer your questions and help you with any concerns.

Making a complaint

If you're unhappy with our service or have a complaint, please don't hesitate to get in touch. We take complaints seriously and want to make things right. Here's how:

  1. Start with Messenger: It's the quickest and easiest way to get in touch with our complaints team. If you want to make a complaint, just say "complaint" or "complain" and we'll connect you to the right team.

  2. Email or post: If you prefer, you can also reach us by email or post (see contact details above).

For further information about how we handle complaints, please see our Terms & Conditions.

Your feedback is important to us. We use it to improve our services and ensure you have the best possible experience with MoneySuperMarket.

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