We're here to help! Whether you have a quick question or need more detailed support, we've made it easy to get in touch with us at MoneySuperMarket.
Our AI-Powered Agent: Your First Stop for Quick Answers
The fastest way to get help is to talk to our friendly chatbot, Fin! Available 24/7, it can answer many common questions instantly, without waiting for a response from our team.
Here's how to find it:
On our website: Look for the purple chat button in the bottom right-hand corner of your screen.
On our app: You'll find the chat button in the support section.
Our chatbot is super smart and can handle a wide range of topics. Give it a try!
Our Help Centre: A Wealth of Information
Our Help Centre is packed with articles and FAQs covering all sorts of topics. You might find the answer you need without even needing to contact us directly!
You can access the Help Centre in two ways:
Through the chatbot: If the chatbot can't answer your question directly, it can often point you to a helpful article in the Help Centre.
Directly on our website: https://support.moneysupermarket.com/ - Just type your question into the search bar and we'll show you relevant articles.
Don't forget to rate the articles you read – your feedback helps us improve!
Our Support Squad: Here for You
If you've exhausted the Help Centre and our chatbot still can't solve your problem, our dedicated Support Squad is ready to assist. They're available Monday to Friday, 9 AM to 5:30 PM.
How to reach them:
The easiest way to reach our Support Squad is through the chatbot. If the chatbot can't answer your question, it will give you the option to click "Get more help", then it will connect you to a human agent.
Good to know
Our Support Squad handles a high volume of enquiries across various channels, so there might be a short wait during busy periods. We aim to get back to you within two business days.
Need a different way to talk to us?
We're committed to making our support accessible to everyone. While we don't have a call centre, we're happy to offer a callback service for those who need it, including individuals with disabilities or impairments. Just let our chatbot know, and we'll arrange a call back at a convenient time.