At MoneySuperMarket, we love helping you save money on your household bills, and with SuperSaveClub, you get an extra bonus – cash rewards! If you've made an eligible purchase and have rewards waiting, this guide will walk you through exactly how to redeem them and start enjoying your savings. It’s simple, straightforward, and all part of making your money work harder for you.
Getting Started: Accessing Your Rewards
Ready to claim your well-earned cash? Here’s how to get to your rewards:
Log In: First things first, you'll need to log in to your MoneySuperMarket account.
Head to SuperSaveClub: Once logged in, navigate to the SuperSaveClub page. You can directly access it here: https://www.moneysupermarket.com/club/
Finding and Redeeming Your Rewards
Once you're on the SuperSaveClub page, follow these steps:
Go to Your Wallet: Look for the section titled "Your Wallet" and click on the "Activity" button.
View Your Rewards: Here, you'll see a list of all your earned rewards. Each reward will correspond to an eligible purchase you've made (e.g., £15 for Car Insurance, £10 for Energy, £20 for Broadband).
Check Reward Status:
If a reward is ready to be claimed, you'll see a "Redeem" button next to it.
If the button isn't available and it shows as "pending," it means your reward is still being processed and isn't quite ready yet. Keep an eye on it, as it will become available soon!
Click "Redeem": For available rewards, click the "Redeem" button.
Choosing Your Reward Type with Giftcloud
After you click "Redeem," the next steps happen via email and our partner, Giftcloud:
Check Your Inbox: You'll receive an email from MoneySuperMarket. This email contains a unique link.
Click the Link: Click the link in the email, which will take you to Giftcloud's platform.
Select Your Reward Format: On Giftcloud, you can choose how you’d like to receive your cash reward. You'll typically have a choice between various popular gift cards or a prepaid Mastercard.
Final Confirmation Email: Once you've made your selection, Giftcloud will send you a final email. This email will contain your chosen gift card code or prepaid Mastercard details, along with instructions on how to use it.
And that's it! Your reward is ready to be spent.
Important Timelines for Your Rewards
We want to make sure you don't miss out on your rewards, so please keep these timeframes in mind:
12 Months to Claim: From the moment a reward becomes available (i.e., the "Redeem" button appears), you have 12 months to click that "Redeem" button. If this period passes, the reward will unfortunately expire.
90 Days to Choose: After you’ve clicked the "Redeem" button and received the first email, you have 90 days to click the link and choose your gift card or prepaid Mastercard on the Giftcloud platform. If this 90-day window elapses, this reward will also expire.
Troubleshooting: What to Do If Something Goes Wrong
We aim for a smooth process, but here’s how to get help if you encounter any hiccups:
Haven't received the first email with the Giftcloud link after clicking "Redeem"?
Please double-check your spam or junk folder first.
If it's definitely not there, please get in touch with us at MoneySuperMarket, and we'll look into it for you.
Received the email from MoneySuperMarket but having trouble choosing your reward type on Giftcloud (e.g., link not working, page errors)?
For any issues experienced on the Giftcloud platform itself, you'll need to contact Giftcloud's customer support directly at hello@giftcloud.com. They'll be best placed to assist with their website.
Your chosen gift card code isn't working?
Please contact Giftcloud's support at hello@giftcloud.com. They manage the gift card codes and can help resolve any issues with their validity or usage.
Having trouble setting up or using your prepaid Mastercard?
For any queries related to the prepaid Mastercard activation or usage, you should contact Mastercard's customer services directly.
Ready to Enjoy Your Rewards?
Redeeming your SuperSaveClub rewards is a simple way to get a little extra back from managing your household finances. Log in to your account today, check your wallet, and see what rewards are waiting for you!