When you buy travel insurance through MoneySuperMarket, the insurer should send you a copy of your travel insurance policy. If you’ve not received it, don't worry; there's a few things you can do to get your documents:
Check your email inbox
The insurance company will send your policy documents directly to the email address you provided when you purchased your policy. If you haven't received an email from the insurance company, check your spam or junk folders.
Contact the insurance company directly
The insurance company will be able to tell you if they have sent your policy documents and, if not, they will be able to send you a copy. You can find the contact details for the insurance company on their website.
Here are some additional tips for getting your policy documents:
- Make sure you entered your email address correctly when you purchased your policy; if you made a mistake, you'll need to contact the insurance company to update it before requesting a copy of your documents.
- Check your spam or junk folders regularly for emails from the insurance company; they may send you updates from time to time.
- Keep a copy of your policy documents in a safe place.
- If you have lost or misplaced your policy documents, contact the insurance company as soon as possible.
Please note that MoneySuperMarket does not have any access to your policy documents. As a comparison website, we help you find the best travel insurance policy for your needs and then facilitate the purchase. Once you have purchased a policy, the insurance company will be responsible for sending you the policy documents.
Can't remember who your provider is? No problem!
Just reach out to us, and we'll do our best to help you. All we need are a few details about the lead passenger, such as full name, date of birth, and postcode, and we'll find your policy for you.
We understand that travelling can be stressful, so we want to make this part as easy for you as we can. Please don't hesitate to reach out to us if you need anything, and we'll do our best to get you the information and support you need.