What is cashback?
Cashback is an easy way for you to earn rewards as you shop. As a SuperSaveClub member, you can earn cashback when you shop at a range of brands via us, on everything from clothing to homeware to takeaways.
When you click through from us to buy something from a retailer, the retailer pays us a commission fee, and then we pass a proportion of this on to you. The amount you get is usually a percentage of the amount you spend with the retailer.
We'll display this fee as the cashback rate for the retailer when you click through to buy something. We’ll add it to your wallet, so that once it’s been confirmed, you can spend it on anything you like.
How do I get cashback?
In your SuperSaveClub Hub, you’ll see all the retailers that are offering cashback to SuperSaveClub members. All you need to do is click through to the retailer from the Hub, and then shop as normal. Leave the rest up to us.
Your transaction, and the cashback amount, will show in your wallet as ‘pending’. Then, once everything’s happened in the background, your cashback will be confirmed. This usually takes 3 - 4 months, but can take a little longer for some retailers. Cashback on travel, for example, won’t be confirmed until after you’ve completed your stay.
Once you’ve got at least £5 in your wallet, you can redeem your cashback to spend on anything you like!
How does it work?
Go to the SuperSaveClub Hub, and check out the Cashback section. You can browse the offers, and when a retailer takes your fancy, simply click through and shop as normal. As long as you click through from the hub, we’ll be able to track your transaction.
When you buy something from a retailer via SuperSaveClub, several things happen behind the scenes. When you click through to the retailer's website, this is tracked by a cookie (a small piece of data on your device) from a third party affiliate network. This is so that they can identify that you clicked through from SuperSaveClub to make your purchase.
Once the retailer pays the third party, they will pay a fee to us, so that we can pass the cashback on to you!
Some retailers pass on the payment faster than others, but in most cases your cashback should be available in your wallet within 3-4 months.
How can I make the most of cashback?
Cashback is a simple and effective way to boost your SuperSaveClub rewards. Here are our tips for making cashback work for you:
Do:
• Start with SuperSaveClub: Click through to the retailer’s website from the cashback section of your SuperSaveClub hub to make sure we can track your purchase
• Enable cookies and JavaScript: These are essential for tracking your purchases.
• Disable pop-up blockers/ad-blockers: They might interfere with the tracking process.
• Clear cookies before purchase: This ensures accurate tracking for the new session.
• Consider a dedicated shopping browser: This helps avoid any conflicts with cookies or settings.
• Complete your purchase in one sitting: Abandoned carts or saved quotes might affect cashback.
• Purchase online only: Phone orders or orders through the retailer’s app won’t be tracked.
Don't:
• Use private browsing: This disables tracking altogether.
• Combine with external voucher codes: Use MoneySuperMarket’s codes for optimal tracking.
• Open too many tabs: This can disrupt the tracking process.
How much will I get?
The cashback you receive depends on how much you spend with the retailer, as it’s usually a percentage of the purchase amount. You’ll be able to see the percentage available from each retailer in the SuperSaveClub Hub, before you click through. But, cashback is not paid on VAT.
For example, if a brand is offering 2% cashback, and you click through and spend £50, you would get £1 cashback.
How long does it take?
Each individual retailer is different, but it usually takes 3 – 4 months for your cashback to be available in your wallet. It may take a little longer for some retailers – for example, cashback on travel won’t be confirmed until after you’ve completed your stay.
It can take this long because a number of checks need to happen in the background to confirm your purchase, and to allow time for the retailer to pay the commission fee.
If your cashback is still not showing as available after a few months, let us know.
What do the different statuses mean? (pending, confirmed, declined)
Your cashback will appear in your wallet, with a status depending on where it’s up to in the process. Here's what the different statuses mean:
• Pending – this means your purchase has been tracked, and is being processed in the background
• Confirmed – all the necessary checks have been done, and your cashback is available in your wallet
• Declined – the retailer has told us your purchase doesn’t qualify for cashback. There could be a few reasons for this – you may have cancelled or returned your order, or used a voucher code from outside MoneySuperMarket
What do I do if my cashback hasn’t tracked?
If something doesn’t look right with your cashback – for example, if your cashback isn’t showing as 'pending' in your wallet after 72 hours, or if the wrong amount is showing in your wallet – use our messenger service to let us know, so we can look into it. Make sure you let us know within 45 days of making your purchase, so we can raise it with the retailer.
When you let us know about an issue with your cashback, our team will look into it with the retailer. It can take a few months to process, so please be patient with us.